Reference

Legal Terms for Your Account

Our legal terms set out how your account is checked, what records we keep, and how access changes when local law shifts.

Access RulesData CareCookie UseContact Paths

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Local Law and Access Rules

bm88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Access to bm88 depends on local law and is available only where local law permits. We keep this page focused on account handling, not broad site claims: what you may access, what records we keep, and how we respond when you ask for a correction. If

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you are in Jakarta, the same rule applies across login, data handling, and wallet checks, and we may ask for the email on file, a matching phone number, and a recent payment reference before we change anything. DANA, OVO, GoPay and QRIS may appear in the
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account flow for supported regions, but the exact method you see depends on your account state and the checks we complete. When the law changes, we adjust this text and ask you to read the latest version before you continue.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US

How to Reach Our Policy Desk

When you need a legal answer, we keep the same thread tied to your account so you do not repeat the details. Send email to [email protected], open live chat between 09:00 and 23:00 WIB, or use the in-account form after login. We verify the request against your registered email and the last sign-in before we make any policy change or disclose stored data.

Team online

Email Channel

Send policy questions to [email protected] with your registered email, account ID, and the page subject. We keep the thread attached to your record, so the answer stays linked to the right account.

Live Chat Hours

Open live chat from 09:00 to 23:00 WIB for fast help on access, data, or a correction request. Messages outside those hours stay in queue and we answer them on the next shift.

In-Account Form

Use the in-account form after login when you want a record check or a detail update. We verify the request against your sign-in trail before we make any change.

DATA CARE

Data, Cookies, and Account Records

We keep the legal side narrow: only the data needed for access, checks, and support. That includes login records, payment references, cookie signals, and the messages you send from the help form…

Data Scope

We keep only the details needed to run your account: name on file, contact email, payment reference, login history, and support messages. That helps us check access and trace changes when you ask.

Cookie Use

Cookies remember your language choice, session state, and basic page settings. They also help us spot repeated sign-ins from the same device so we can flag a request if something looks unusual.

Account Security

Use one device at a time when you can, keep your password private, and confirm each sign-in on the email you registered. If the system sees a new device, we may ask for extra checks.

Record Retention

We keep legal and support records only for the period needed to handle the account, settle a request, or meet a legal duty. After that, the record is removed or anonymised under our internal process.

Change Requests

If you want a correction or deletion where the law allows it, contact us from the registered email or the in-account form. We verify identity before we change any stored detail or close a record.

Contact Path

For privacy and legal questions, use email first and keep the subject line clear. If the matter is urgent, open live chat during posted hours so we can route it to the right team.

Questions About Access and Records

These are the questions we answer most often when you check access, records, or a change request. Each reply stays tied to your account and to local law, so you know what we can do before you send a message or open the form. If something in your status changes, we use the same contact details on file and keep the record in one thread.

Access depends on local law and is available only where local law permits. If your region is allowed, you can open your account, confirm your details, and check the current status from login.

We keep the data needed to run the account, such as your contact email, login history, payment references, and messages you send us. That lets us verify requests and trace changes without extra back-and-forth.

Send the request from your registered email or the in-account form, then state the exact detail you want changed. We compare it with your account record before we update anything.

We keep records only as long as needed for account handling, legal duties, or a live request. After that period, we remove or anonymise them through our internal retention process.

Email gives us a full written trail, while live chat helps with urgent access or data questions during posted hours. Use the same registered email so we can match your message to the right account.

Yes, cookies help remember your session and page settings so you do not have to reset them every visit. They also help us spot unusual sign-in patterns and protect the account flow.

Legal Terms for Your Account

How to Reach Our Policy Desk

Email Channel

Live Chat Hours

In-Account Form

Data, Cookies, and Account Records

Data Scope

Cookie Use

Account Security

Record Retention

Change Requests

Contact Path

Questions About Access and Records

01 Can I access bm88 from Indonesia?

02 What data do you keep on my account?

03 How do I request a correction?

04 How long do you store my records?

05 Which contact channel should I use for legal questions?

06 Do cookies affect my login?

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