Reference

bm88 Privacy Policy for Indonesia: Account Data, Cookies, and Access

We keep this page focused on how we collect, use, store, and delete account details before you open an account with bm88.

Account dataCookiesEmail verificationLocal law
bm88 bm88 Privacy Policy for Indonesia: Account Data, Cookies, and Access
CONTACT PATHS

How to Reach Us About Privacy

If you want a correction, a copy of your records, or removal of a field we no longer need, send us one message and we will confirm the account before moving forward. Our privacy desk answers through WhatsApp, live chat, and email every day from 08:00 to 22:00 WIB, so you do not have to wait for a narrow window. Keep your registered email, phone number, and the last payment reference ready so we can find the right file faster.

Team online

WhatsApp

Use WhatsApp when you need a quick check on a correction request, a cookie choice, or a record copy. We ask for the registered phone number first, then confirm the account before any change moves ahead.

Email

Email works well for requests that need a written trail. Send the registered email address, your request, and any DANA, OVO, GoPay, or QRIS reference that helps us match the record.

Live Chat

Live chat is useful when you are already signed in and want to ask about a device login, cookie setting, or retention question. We can point you to the next step without moving you off the page.

DATA HANDLING

How We Handle Data and Access

We collect the minimum needed to run accounts, match wallet records, and keep support replies tied to the right person.

Data we keep

Name, phone number, email address, login timestamps, and payment references are the main fields we store. We use them for account access, support replies, and record checks, not for extra messaging you did not ask for.

Cookies on the browser

Cookies remember language choice, session state, and whether you already verified the account on that device. You can clear them in your browser, but some pages may ask you to sign in again.

Device and session logs

We record device type, browser version, IP address, and the time of each login so we can spot unusual access and compare it with your own history on Android, iPhone, or desktop.

Account safety

We ask for email verification and, when needed, a phone check before changing private details. This helps us keep the right person in control when a request involves a wallet reference or password reset.

Retention

We keep records only as long as needed for account handling, dispute checks, audit duties, and legal requests. After that, we delete or mask fields that no longer serve a clear purpose.

Your requests

If you want to access, correct, or remove a field, contact us from the registered email or phone number and tell us what you want changed. We will confirm identity first and then handle the request where local law allows.

Privacy Questions You May Ask

These questions cover the parts people ask us about most: what we store, why cookies matter, how payment references are used, and how you can ask for a change. If your case is tied to a specific rule in Indonesia, we will follow the local requirement that applies and only proceed where local law permits. You can also reach us by WhatsApp, email, or live chat with your registered details ready.

We keep the name, phone number, email address, login time, device tags, and payment reference linked to your account. We use them to confirm who you are, answer requests, and keep records tidy.

Cookies help us remember your language choice, sign-in state, and the device you used last time. If you clear them, you may need to confirm the account again and reset a few site preferences.

When you use DANA, OVO, GoPay, or QRIS, we store the transfer status and reference code with your account file. That lets us match the payment, verify the timeline, and answer later questions faster.

We keep it only while it is needed for account handling, dispute checks, audit duties, or legal requests. After that, we remove or mask the fields that no longer need to stay readable.

Yes. Send the request from the registered email or phone number, tell us which field should change, and we will confirm the account before acting. If local law allows, we then process the request.

We may record device type, browser version, IP address, and session time so the login trail stays clear on Android Chrome, iPhone Safari, or desktop browsers. That helps us compare your own history with the current session.

Use WhatsApp, email, or live chat and include your registered email, phone number, and any payment reference that helps us locate the file. Our team is available every day from 08:00 to 22:00 WIB.